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Return Policy

HOUSE OF LAYLA RETURN, EXCHANGE POLICY, WARRANTY POLICY

FULL-PRICE MERCHANDISE and SALE-PRICE MERCHANDISE:

                     The full purchase amount will be credited to the original form of payment (credit card, gift card, or online gift certificate) if returned within 30 days of the date you received your product.  After 30 days,  product is not eligible for return or credit.

The product must be in new condition and the product’s tags must still be attached. 

MAKING A RETURN BY MAIL:

All returns and exchanges must be made by mail within time and the guidelines in this Return and Exchange Policy.  All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your credit card account will be credited upon processing of the returned item(s). You will receive an e-mail notification upon the completion of return processing.

Step 1:  Please email inventory@lay-la.com and give us your invoice number and reason for return.

Step 2: We will email you a return form with your return authorization number on it. 

Step 3:  Please use the original shipping box and packing materials.  Please affix the return shipping label to your package, insert the return form in the package, write the RA # on the box and mail to:

 Layla – Attn:  Returns
 5260 Westgate Suite C & D
 Atlanta, Georgia  30336

This address can only be used to return items purchased at HouseofLayla.com or Lay-la.com.

Any original shipping charges that we may have charged you are not refundable.

Please allow up to 12 business days for us to receive and process your return or exchange.

MAKING AN EXCHANGE:

Exchange requests must be made within 30 days of the date we receive your order for merchandise purchased at  retail price.  For an exchange to be approved, the product must be in new condition and the product’s tags must still be attached

Step 1:  Please email inventory@lay-la.com and please identify the exchange item and the new color or size on the return/exchange form, and include the form in your return package give us your invoice number and reason for return/exchange.

Step 2: We will email you a return form with your return authorization number on it. 

Step 3:  Please use the original shipping box and packing materials.  Please affix the return shipping label to your package, insert the return form in the package, write the RA # on the box and mail to::

 Layla – Attn:  Returns
 5260 Westgate Suite C & D
 Atlanta, Georgia  30336

If you’re exchanging an item because of a mistake on the part of  House of Layla or because of quality issues, we will pay the shipping cost to send a replacement item to you, which will be sent via Standard Ground Delivery.  

Returned items for exchange will be credited to your account and a new order will be placed for replacement item(s).  You will receive an e-mail notification upon the completion of exchange processing.  Unfortunately, we cannot guarantee that a replacement item will be available.  If a replacement item is not available and you are returning/exchanging the item within 30 days, the full purchase amount will be credited to the original form of payment (credit card, gift card, or online gift certificate).

WARRANTY:

If your product has a manufacturer DEFECT, we will exchange the item at no charge within 90 days of the ship date.  Please email us at inventory@lay-la.com to begi this process.